Delete your TurboScanner account
Updated September 15, 2026
This page explains how to delete your TurboScanner account and the data associated with it. TurboScanner is an Android app published by Tvoidom Studio (LLC Ecoformers LLC). You do not need to have the app installed to make the request.
How to request deletion
If you signed in with Google
In the app: open Settings, tap Delete account, then Delete. Your account and the data linked to it are removed from our server when you confirm, and the app clears your lists, history, saved product photos and Recent scans on that phone.
By email: write to us from the Google address you signed in with. That is how we confirm the request is yours. One line is enough.
We confirm by reply and complete the deletion within 30 days. If you write from a different address, we will ask you to confirm that the account is yours first.
If you never signed in
Signing in is optional, and our server still keeps records for your device, such as your barcode lookups, names you typed for barcodes we did not recognize, and photos you reported. To have them removed, open Settings in the app and tap Delete my data: the app copies your device identifier and opens this page. Paste the identifier into an email to privacy@tvoidom.org. If the app is already uninstalled, describe your last purchase or trial instead and we will find the record.
Sharing product photos needs sign-in, so a device that never signed in has no shared photos on our server. Recent scans and any product photos you took are kept only on your phone: clear the app's storage in Android settings, or uninstall the app, to remove them.
If you want to delete only your data
You can ask us to remove your data and keep the account itself: the diagnostic copies of your pictures, your problem reports, your session records, your barcode lookups and the names you typed for unknown barcodes, the product photos you shared, and the photos you reported. Say which of the two you want in the email. If you do not say, we delete the account and everything with it.
What gets deleted
- Your account: the link to your Google account, your email address and your Google account identifier.
- The link between your account and your devices.
- Your Pro entitlement record and any promo codes redeemed by your account.
- The referral record, if you arrived through a partner's code.
- Diagnostic copies of pictures you imported, and the pictures attached to problem reports you sent.
- Technical session records that we hold: session identifiers, device identifier, and what the recognizer read from your lists.
- Product photos you shared: the image files and their records, including the names you typed and the results of the automatic check. Other shoppers stop seeing them.
- Reports other people made on your shared photos, and the reports you made on other people's photos.
- A photo-sharing block on your account, if there was one (see the one-way key below).
- Your barcode lookup history: the codes you looked up, the store, the result and what you did with each card, and the names you typed for barcodes we did not recognize.
- Your entries in the entitlement audit trail.
- The link between your device and any barcode you contributed.
- How often the app was opened from your account and your devices, and the link the install came from.
- On the phone you delete from inside the app: your lists and shopping history, the product photos the app saved, Recent scans, and your agreement to share photos, so the app asks again next time.
What stays, and why
- Anything saved on another phone. Your lists, history, Recent scans and product photos live on the device, not on our server. Deleting from inside the app clears them on that phone; on any other phone you are still signed in on, sign out or uninstall.
- Barcodes you scanned. A barcode is a number printed on a package. The number itself stays in the shared product catalog so other shoppers benefit from it. After deletion it no longer carries any link to you.
- Copies of an approved photo on other people's phones. Once a photo is deleted it stops loading, but a phone that showed it recently may keep displaying its saved copy for a while: usually up to an hour, longer while the app stays open or the phone is offline.
- A one-way key, if we blocked your account from sharing photos. It is made from your Google account identifier, so that deleting the account and signing in again does not lift the block. It cannot be turned back into your email address or identity, holds nothing else, and exists only for accounts we blocked.
- A record that a free trial was used. It stops the same account from claiming the trial again. It holds an internal account key and never your email address, and contains no shopping data.
- Backups. Our daily database backups are deleted within 16 days, and the copies we take before a server update within 30 days, so records removed today can remain in a backup until then. Product photo files are not in these backups.
- Server logs. Technical request logs, which can include barcodes you looked up, are deleted within 30 days. They do not contain your email address.
- Data held by the store websites you opened. Cookies and site data that Walmart, Target, Amazon, eBay or Google stored in the app's built-in browser stay on the phone until you clear the app's storage or uninstall the app. What those companies collected is held by them under their own policies.
- What Google already checked. Pictures and photos already sent to Google for reading or checking are handled under Google's terms for that service; we cannot recall them.
- Payment records held by Google. We never receive your card details, and we cannot delete what Google keeps about your purchase. See Google Play's own policies.
- Records we must keep for accounting, such as the fact and amount of a payment, where the law requires it.
Cancel your subscription separately
Deleting your account does not cancel a paid subscription, because the subscription lives in Google Play, not in our app. Cancel it in Google Play → Subscriptions, otherwise it keeps renewing.
Cancel first, then request deletion. That way nothing is billed after your data is gone.
Just want to sign out?
If you only want to stop being signed in on this phone, open Settings in the app and tap Sign out. That keeps your account and your data. Use the request above if you want them removed.
Questions
Tvoidom Studio (LLC Ecoformers LLC)
400 Corporate Pointe, Suite 300, PMB 6040
Culver City, CA 90230, United States
Email: privacy@tvoidom.org
What we do with your data: TurboScanner Privacy Policy